088q Privacy Policy

What Information We Collect

When you sign up for an 088q account, we collect personal information necessary to verify your identity, process payments, and deliver our services. This includes your full name, date of birth, phone number, email address, and residential address in Bangladesh.

During account creation and gameplay, we also collect:

• Account details: Username, password (encrypted), security questions, preferred language
• Financial information: Bank account, mobile wallet (bKash, Nagad, Rocket, Upay) details, transaction history, deposit and withdrawal records
• Gaming activity: Games played, bet amounts, winnings, time spent on platform, device type, IP address, browser information
• Documentation: National ID Card (NID), Passport, or Driving Licence scans for KYC verification
• Communications: Messages through live chat, email support, and customer service records

We may also collect information about your device, such as operating system, unique device identifiers, and mobile advertising identifiers to improve your experience.

How We Use Your Data

088q uses your information exclusively for legitimate business purposes and regulatory compliance. Your privacy is protected under Bangladesh data protection standards and international best practices.

Primary Uses

• Account Management: Verifying your identity, creating and maintaining your account, managing login credentials, and resetting passwords
• Payment Processing: Processing deposits through bKash, Nagad, Rocket, and Upay; handling withdrawals; calculating bonuses and cashback; managing transaction fees
• Game Delivery: Enabling you to play slots, fishing games, teen patti, live casino, and crash games; tracking scores; calculating winnings
• Compliance & Fraud Prevention: Verifying age (18+ requirement), detecting suspicious activity, preventing money laundering, identifying duplicate accounts
• Customer Support: Responding to inquiries through live chat, email, and social media; troubleshooting technical issues; handling complaints

Secondary Uses

• Sending promotional offers, bonus notifications, and game updates (you can opt out anytime)
• Analyzing anonymized gameplay trends to improve game selection and user experience
• Conducting internal audits and system security testing
• Legal obligations and regulatory reporting

We do not sell your personal data to third parties for marketing purposes. 088q will never contact you asking for passwords, PINs, or sensitive financial information via email or chat.

Data Sharing & Third Parties

Your information is only shared with trusted partners who help us deliver 088q's services. All third parties are bound by strict confidentiality agreements.

Third-Party Category	Purpose	Data Shared
Payment Processors	Process bKash, Nagad, Rocket, Upay transactions	Name, phone, transaction amount, account reference
Game Providers	Deliver games from PG Soft, JILI, Playtech, Red Tiger, Ezugi, Sexy Gaming	Player ID, account balance, gameplay data
KYC Verification Partners	Verify identity documents and prevent fraud	Name, DOB, ID card/passport images, address
Hosting & Security Providers	Secure servers, SSL encryption, DDoS protection	Technical logs, IP addresses (anonymized)
Legal & Law Enforcement	Comply with court orders and regulatory requirements	Full account information as legally required

KYC Verification & Account Security

Before your first withdrawal, 088q requires Know Your Customer (KYC) verification to comply with Bangladesh financial regulations and prevent fraud. This typically takes 6 hours after you submit required documents.

KYC Process

1. Document Upload: Submit a clear color photo of your National ID Card (NID), Passport, or Driving Licence through our secure portal
2. Verification Review: Our compliance team cross-checks your identity against government records and your account information
3. Approval: You'll receive confirmation via email and SMS within 6 hours (usually faster)
4. Withdrawal Access: Once verified, you can withdraw up to ৳150,000 daily as a Copper VIP member

KYC documents are encrypted and stored separately from your account data. We retain verified copies for 3 years as required by Bangladesh Anti-Money Laundering (AML) regulations. If you fail verification, we'll explain the reason and give you one chance to resubmit. If you have questions about KYC, contact our support team at [email protected].

How Long We Keep Your Data

088q retains your information only as long as necessary to provide services and meet legal obligations. Here's our retention schedule:

Data Type	Retention Period	Reason
Active Account Data	For account duration + 1 year after closure	Service delivery & dispute resolution
KYC Documents (ID, Passport)	3 years	AML/CFT compliance (Bangladesh requirement)
Transaction Records	7 years	Tax, audit, and regulatory compliance
Chat & Support Logs	2 years	Customer service quality & dispute handling
Device & IP Logs	90 days	Fraud detection & security monitoring
Gameplay Analytics (anonymized)	5 years	Game performance & user experience improvement

After the retention period, your personal data is permanently deleted from our systems unless legal or regulatory obligations require us to keep it longer. You can request early deletion by contacting us, though transaction records cannot be deleted due to financial regulations.

Your Rights & Data Access

Under Bangladesh data protection standards and international privacy principles, you have the following rights:

Right to Access

You can request a complete copy of all personal data 088q holds about you. Simply email [email protected] with "Data Request" in the subject line. We'll provide a detailed report within 14 days at no cost.

Right to Correction

If your account information (name, address, phone number) is incorrect, you can update it directly in your account settings. For KYC-verified data, contact support to request corrections, which will be reviewed within 5 business days.

Right to Deletion

You may request account closure and deletion of non-essential data anytime. However, we must retain transaction records for 7 years due to financial regulations. Contact support to initiate account closure.

Right to Opt-Out

You can unsubscribe from promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing email. To stop SMS offers, reply "STOP" to any message. Regulatory notices will continue regardless.

Right to Lodge a Complaint

If you believe 088q has mishandled your data, you can file a complaint with Bangladesh's National Board of Revenue (NBR) or contact our Data Protection Officer at [email protected].

Cookies & Tracking Technologies

088q uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze user behavior. These are not used for surveillance but for service improvement.

Types of Cookies

• Session Cookies: Keep you logged in during your session; deleted when you close the browser
• Persistent Cookies: Remember your language preference, theme choice, and game settings for future visits (expires in 1 year)
• Analytics Cookies: Track page views, button clicks, and gameplay patterns to identify buggy games or slow features (anonymized)
• Security Cookies: Detect suspicious login attempts and prevent unauthorized account access

You can disable cookies in your browser settings, but some features (like staying logged in) may not work properly. Third-party cookies from game providers and payment processors are also used; you can opt out through your device settings.

Security Measures

088q employs industry-leading security protocols to protect your data from unauthorized access, theft, and misuse.

• SSL/TLS Encryption: All data transmission between your device and 088q servers is encrypted with 256-bit SSL certificates
• Password Security: Passwords are hashed with bcrypt algorithm; 088q staff cannot access them even if requested
• Two-Factor Authentication (2FA): Optional 2FA via SMS or email for extra account protection
• Secure Data Centers: Servers are located in secure, climate-controlled facilities with 24/7 monitoring
• Firewalls & DDoS Protection: Advanced firewalls block unauthorized access; DDoS mitigation prevents service disruptions
• Regular Security Audits: Third-party penetration testing conducted quarterly to identify vulnerabilities
• Employee Training: All staff undergo mandatory data protection and confidentiality training annually

Despite these measures, no system is 100% secure. If you suspect your account has been compromised, change your password immediately and contact support at [email protected] or use live chat.

Get in Touch

Questions about your privacy or data? Our dedicated support team is here to help. Responses to privacy inquiries are typically provided within 48 hours.

Last Updated: November 2026. This Privacy Policy may be updated anytime. We'll notify you of material changes via email or in-app notification.